PlayStation Contact Number: 0843 557 4326

The Playstation Customer Services can help you with a number of queries, from help with your VR to advising you on which games to purchase. You can call them directly on 0843 557 4326, where you will be placed into an automated line. From here, you can choose the department you wish to speak with, or you can hold the line until a member of the customer services team can assist you further.

If the line is busy, you may be placed on hold until an assistant can help you, however the queue for this number will aim to place you on hold for no longer than 10 minutes.

PS Store Helpline

If you’re wondering when the next Playstation Sales are going to be taking place, call the PS Store Helpline on 0843 208 2013 and someone from the team will be able to assist you further. You can also call this line if you are having issues with your PS Store not loading, glitching or more. Although this is an automated service, once you have selected the PS Store from the menu, you will be put through to someone who can help you right away. This cuts out waiting in virtual queues, being placed on hold and more.


Sometimes, your Playstation can glitch, freeze or come up with an error screen. If you feel as though Playstation or Sony has not helped you in fixing the problem, you can complain using their complaints line on 0843 208 5655. This line will put you through to someone who can help you resolve an issue you might be having, or someone can replace your broken PS4 (so long as it is under warranty).

VR/Gaming Helpline

Playstation VR is Virtual Reality headset, released in 2016, which offers gamers a brand new experience in reality gaming, tv and film and more. The VR set comes in at around £349, and comes with a headset, HDMI Cable, USB Cable, Ear buds and an AC Adaptor. Although the VR kit has a hefty price tag, reviews have been nothing but positive about the new venture from Playstation, with gamers stating the experience of VR is like nothing they have experienced before.  You can call the VR/Gaming helpline on 0843 208 5656 for more information if you so wish.

Other ways to contact Playstation

If you’d like to send a letter to the Playstation Head Office, you can do so at the following address:

Sony Interactive Entertainment Europe
10 Great Marlborough Street

You can also find Playstation on Social Media Channels such as Twitter and Facebook. If you decide to message Playstation on these channels, you can expect a response within the day. If you have no luck with these methods, we suggest using the numbers at the top of this page.